Answers to frequent questions on stays, gaming access, dining and practical details at Fennia Palace.
Check-in normally starts at 15:00; check-out runs until 11:00. Early check-in or late check-out is possible when rooms are free. Luggage storage is available at reception outside these hours.
Yes. Only persons aged eighteen and over may enter the gaming floor. Valid photo ID is required. Staff check at the entrance and may ask for identification at any time.
Yes, subject to capacity. Day visitors are welcome in the public dining venues and can buy wellness-wing day passes when space allows. The gaming floor follows the same age and ID rules.
Yes. A neighbouring multi-storey facility connects under cover to the hotel lobby. Spaces run short during peak evening hours. Bicycle racks sit near the side entrance.
About an eight-minute walk. Tram stops lie within two hundred metres of the main entrance. Taxis queue outside at busy times.
Assistance animals are welcome. Other pets cannot stay in guest rooms or public areas. Travelling with an assistance animal? Contact reception in advance so suitable arrangements can be made.
Yes. Registered overnight guests get free access across the building. Shared bandwidth covers browsing, email and standard video calls. A small second-floor business centre offers printing.
Reach the events team via the contact form or by emailing[email protected]. Meeting rooms can be booked up to ninety days in advance. State catering and equipment needs when you enquire.
Front desk and gaming floor staff speak Finnish, Swedish and English. Extra language support can be arranged for longer stays when requested ahead.
Full information is available on the Responsible Gamblingpage. Helpline details and self-exclusion options are also posted at the gaming floor entrances and the host desk.
Details are set out in the Privacy Policy. Room numbers and personal details are never shared with third parties without a legal basis. Surveillance covers public areas only.
Yes. Courtyard-facing rooms are usually quieter. Add a quiet-location preference when booking. Guest floors are acoustically cut off from the gaming and dining levels.
Write to [email protected] or use the contact form. Replies normally arrive within one working day during business hours.
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