How Fennia Palace gathers, uses and safeguards personal information.
The operating entity named in the website source information handles personal data processed via fenniapalace.online and on-property guest services. Contact for privacy matters:[email protected].
Booking and contact forms send us your name, email address, telephone number (if given), stay dates and any free-text message. During a stay, identification details are processed as the law requires for gaming-floor access and room registration. Website logs may capture IP address, browser type and pages visited, for security and basic traffic analysis.
Data serves several purposes: answering enquiries, completing reservations, meeting legal obligations tied to hospitality and gaming, improving the website and, with consent, sending service-related messages. Personal data is never sold.
The grounds for processing are contract performance (bookings), legal obligation (age verification, record keeping), legitimate interest (security, service improvement) and, where needed, consent (optional cookies or marketing messages).
Booking and guest records are kept as long as Finnish accounting and gaming regulations require, typically several years. Website logs rotate on a shorter cycle. Contact-form messages stay only until the enquiry is resolved.
Under applicable data-protection law you may ask for access to your data, correction of inaccuracies, deletion in certain cases, restriction of processing and, where consent is the basis, withdrawal of that consent. To exercise these rights write to[email protected]. Complaints can also go to the Finnish data-protection authority.
Only authorised staff reach guest systems. Form data travels over encrypted connections. Paper records sit in controlled areas. Cameras watch public spaces only; recordings follow a fixed retention schedule.
Details of cookie use are set out on the GDPR / CCPA & Cookiespage. Essential cookies run the site's basic functions; optional cookies activate only after consent.
The policy may change when practices or legal requirements change. The version on this page is current. Major changes carry an updated date at the top of the page.
Last updated: September 2026
Cookies store your preferences and measure basic traffic on this site. Continuing means you accept these practices. See theGDPR / CCPA & Cookies page for details.